The Windows We Used Are No Good

In our renovations with our Motorhome David wanted windows from one Company but they didn’t have them in stock at the time so we went with Aussie Travelers Windows. Which was fine until we wanted customer service.

Well to be honest we haven’t been impressed with the quality of these windows from the moment they went in. They lost their Strip down the edge – the Fluffy strip that is attached to the part of the window that protects it as it slides when you are opening it and closing it. Which means that its scratched every single time you opened it and closed it.

Then there is the fact that our wind out windows down the back flyscreen has come away from the window – and it can’t be replaced easily.

But that’s not the reason why I wanted to say The Windows We Used Are No Good – the reason why I am sharing the fact that we wont use Aussie Travelers for Windows ever again is because of their lack of care factor, their lack of Customer Service.

We stopped into their factory┬áin Clontarf last Monday to pick up the Rubber for our Fixed Window that is in our Lounge room – behind the drivers seat.

You see when David drove our Motorhome from Sydney to Bundaberg he lost a Fixed Part of the Window. At first the rubber section flew out the window and then before David even realised the window was gone. Not sure how that happened or where it happened.

We were able to have another Piece made up to replace the fixed window but as yet we haven’t been able to source the Rubber that disappeared.

So we thought “Aussie Travelers” would have the rubber. But that is where the Care Factor went from non existent to zero! The guy that served David was like “Oh we don’t stock the rubber here, and we don’t sell it” – they went back and forward for some time – with David asking them questions about how they could source the Rubber. It was like the company didn’t care at all.

David {being a Caravan Repairer/Builder} was like “Yeah I know its weird cause all of my time in the industry I haven’t ever seen a window out and needing rubber to be replaced but it happened to our motorhome”

The guy then said to David “Just buy another window” – David was stunned.

He was like “Surely you have a window that you can’t use but the rubber that is good and we can buy that” – or could you find somewhere that has the rubber and we can have it sent on to us?

It was after 1/2 hour of back and forth before the guy was like “oh I guess I can find it but it will take at least a month to get it to you” – David again was agreeing as long as we could have the rubber – we are not concerned with how much it cost, just want it so that our Window can stay in!

So we are still waiting and we wanted to warn you all – The Windows Are No Good – Because they have no customer service care factor. They just don’t seem to care at all.

Sure hope you use another Brand of Windows!

Windows are scratched

CAN YOU SEE THE SCRATCH MARK HALF WAY ON THE WINDOW

Need the rubber for our windows

SEE THE WOOD HOLDING OUR WINDOW IN?

Waiting for rubber from Aussie Travelers

YEP WE HAVE TWO PIECES OF WOOD HOLDING OUR FIXED WINDOW IN!

022 (800x497)

THE WINDOW DOWN THE BACK NEXT TO OUR BED WITH THE FLYSCREEN THAT IS BREAKING AWAY

Yep that fly screen has to be replaced with buying a new one as it can’t be fixed so we are going to have fun with getting it sourced!!

If we ever have to renovate another Motorhome we wont’ be using Aussie Travelers – we will source other windows.

** Update *** the Company must have known that I was writing this blog post for the last two days cause they called this afternoon with the rubber and will be sending it to use in the post!

What Windows Do You Have In Your Motorhome?

Cheers

Lisa

New Life on the Road

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